When I graduated from college in 1988, there was a recession in full bloom. I had no real world experience and after 3 months of searching for a job to start my career, I became less picky about what job to take. The job market was extremely competitive and there were many more qualified people for the jobs I was interviewing for and actually wanted. The first company I worked for was a finance company that originated and serviced the loans. That’s a fancy way of saying they would try to sell or telemarket loans to people and then collect on them when they became delinquent. I remember hating this job, but loving the fact I was no longer unemployed. I stayed with them for about 2 years and went through a formal training 18 month management training program. We did signature loans, secured household goods loans, auto loans and both 1st and 2nd mortgage loans. Successful collections required repetitive calling and following up on broken promises till the loan was brought up to date. Very basic principles of collection.
Through out this time, I became very proficient in this field. I really didn’t want to but I did. I was a natural because of the calmness in my voice and the deepness of my tone. I have been doing collections for almost 20 years on and off. When I did mortgage collections at this company and later on at a few other mortgage companies, I got to experience the whole process from the lender’s side. The part where they protect their financial interest and try to minimize their losses because they had investors to answer to. After awhile you actually start calling on the same people that you collect on and get to know them on a personal level. You basically know everyone by name, their payment habits, recognize their voices like old acquaintances when they call you back, and even predict which excuse they will give you for the month.
While reading my favorite financial blogs, I came upon this link: http://drhousingbubble.blogspot
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I HAVE BEEN DOING COLLECTIONS FOR CLOSE TO 7 YEARS NOW WITH THE LAST 5 IN MEDICAL COLLECTIONS. YES YOU GET TO KNOW DEBTORS VOICES AND THE SAME EXECUSE EACH TIME WHY THEY HAVE PAID THE BILL OR WHY IT IS IN MY
OFFICE. I COULD SETUP 3 SPEED KEYS TO COVER
THE EXCUSES THEY USE. THEY MAY SAY IT DIFFERNTLY BUT STILL THE SAME.
Hey David, I know where you are coming from. Even though we may sometimes get used to hearing the stories, you sometimes have to feel for them. They are not all professional debtors and deadbeats. Some just have bad luck or make bad decisions to put them in an unfortunate situation.
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